View Screen-Reader Accessible Site

Touchstone Energy is a national alliance of local, consumer-owned electric cooperatives providing high standards of service to customers large and small.

For more information on
  Touchstone Energy click here.




 


 

Outage Reporting

What you need to know!

Our headquarters office, located in Forrest City, has a dispatcher on duty 24 hours a day, 365 days a year. When you have a power outage, step one is to make sure that it is a utility outage, and not a blown or tripped circuit in your home. Once you have determined that it is a utility outage, you should report the outage by calling our toll free number 1-888-559-6400, or if you’re in the Forrest City area call 633-7100.

Our automated outage reporting system will answer the phone and give you instructions for registering your outage. Our on-duty dispatcher will then assess your information and dispatch a line crew to restore your power.

The outage system can identify your account by either your phone number or your account number. If you have more than one account with Woodruff Electric, you will need to have those account numbers available to distinguish which account is affected by the outage.

If you prefer to hold and talk to a dispatcher in person, our outage system gives you that option. However, during some power outages, our call volume gets very high, resulting in a lengthy hold time.

If you are calling for a reason other than to report an outage, please call the Woodruff Electric office in your area during regular business hours.

Through rain, wind, snow and ice Woodruff Electric Cooperative strives to keep the power on for each home and business in our service area. Sometimes unexpected conditions cause our members to temporarily be without power. As a Woodruff Electric member, you are the most important part of our business, and we aim to deliver safe, consistent, and uninterrupted service at all times. When these unexpected conditions arise, we take immediate action to restore your service. Although Woodruff Electric works as quickly and as safely as possible, there are some steps you can take before, during, and after an outage, that makes it easier to cope with.

LIGHT: Always have alternate sources of light on hand. It could be a flashlight with extra batteries, candles, kerosene or oil lamps. Keep your alternate light source in an established place when it can be found easily in an outage situation.

INFORMATION: Have a battery-powered radio available. The radio will bring you weather reports, local news bulletins and other important emergency information. During a widespread outage, Woodruff Electric will contact local radio stations about restoration efforts.

FOOD: Stock emergency food and related items along with a manual can opener. Keep your refrigerator/freezer doors closed as much as possible to reduce the chance of food spoilage.

PROTECT YOUR APPLIANCES: Turn off all large appliances that come on automatically and disconnect sensitive equipment such as VCR's, computers and TV's to avoid damage from lightning or a power surge. If all of these appliances come back on at once, they might overload your homes' electric circuits. Leave a single lamp turned on to let you know when your electric service has been restored.

PLAY IT SAFE: Never touch downed power lines or anything contacting power lines. Although you may see lines that are down, they could still be energized. Never attempt to move trees from power lines. Let qualified servicemen from Woodruff Electric handle the clearing and repair work.

CONFIRM THE OUTAGE: First check lights and appliances in other rooms. If you still have power in some areas, most likely a fuse or a circuit breaker in your house has blown. If all lights are off, check to see if neighbor's lights are also off. This will help Woodruff Electric determine how widespread the outage is.

CALL WOODRUFF ELECTRIC: Call 1-888-559-6400 or 633-7100.


When the Power Comes Back On...

Give the electrical system a chance to stabilize by gradually reconnecting the appliances you previously disconnected. When the power first comes back on, turn on only the most essential appliances and wait a few minutes before reconnecting others.

Before switching back on your heating unit, check the outdoor unit to assure that the fan and outdoor heat exchanger are free from ice and snow.

Check food supplies in refrigerator/freezer for signs of spoilage. Don't take chances with food you are not sure about. When in doubt, throw it out.

Click here to see how the Woodruff Electric Cooperative Outage Management Plan works.

For more information Click Here to e-mail Woodruff Electric.


Copyright 2014
Woodruff Electric Cooperative, PO Box 1619, Forrest City, AR 72336, 1-870-633-2262