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What causes my lights to blink?

Most temporary power interruptions are caused by equipment on the power lines detecting faults in the electric current and correcting the condition resulting in a momentary interruption. These fault currents are often caused by trees or animals such as squirrels contacting lines. Woodruff Electric works diligently trimming trees and brush to reduce the probability of momentary outages caused by tree contact with lines. If you are experiencing momentary interruptions with regularity, please contact your local office so that the cause of the interruptions can be investigated.

I sometimes receive a check from Woodruff Electric Cooperative entitled “Capital Credit Refund”. What does this check represent, how is the amount determined and may I expect to receive additional checks in the future.

The check represents a return of previously retained profits invested by Woodruff Electric in plant and equipment. The total amount which may be refunded each year is limited by lenders and plant and equipment need of Woodruff Electric. Each member receives a share of the refund based on their usage for the year in which the profits were generated.

Most information published by Woodruff Electric Cooperative refers to members. What persons or organizations are being referred to and what are the benefits and obligations of “membership”?

Each person or entity receiving electric service from Woodruff Electric Cooperative is a member of Woodruff Electric Cooperative. This cooperative is a not-for-profit organization formed to provide services at cost to its members. Members of Woodruff Electric pay competitive rates for electric service which generates a profit for the cooperative. These profits are retained and invested in plant and equipment necessary to provide service to members. When prudent financial considerations allow, previously retained profits are refunded to members by way of a capital credit retirement check. Rights and obligations of members arise from a contractual relationship detailed in Woodruff Electric Bylaws provided each member when application for electric service is made.

How will the co-op read the meters?

The cooperative’s computer system will communicate with the meters through routers and collectors installed throughout the system. The meter reading is sent back to the co-op via secure radio frequency.

What information does my meter record?

Your meter records an electronic kilowatt hour (kWh) reading, the date and time of energy usage, the overall peak demand of the electric account, if the meter has rotated backwards, and the number of times the meter has experience a loss of power for any reason. In fact, the meter will record the date and time of light blinks and the length of the power outage.

Will I receive a text message alert every time I lose power?

No. You will receive a text message only if you have reported the power out on your account or an account that you manage. Also, any time that power has been reported by someone else for your account or during large scale outages that affect your account.

What are the benefits for a radio frequency, automated meter system?

The RF and AMI technologies provide Woodruff Electric and its members with numerous benefits:

  • Pinpoint the exact location of outages more quickly, meaning a faster response time.
  • Collect hourly and daily meter readings to help members better understand their power consumption patterns.
  • Collect voltage and other data across the system to better monitor power quality and systems inefficiencies.
  • Advanced system features that will allow for more trouble-shooting options for co-op employees from the office, increasing efficiency.

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Business Voice

$39.99 for the first line $20 for each additional line
  • Call waiting
  • Caller ID
  • Call Forwarding
  • Three-Way Calling
  • Digital Voicemail
  • E-911 Service
  • Unlimited Nationwide Calling
  • Crystal Clear – Audio Quality

Home Phone

$25 per Month
  • Call waiting
  • Caller ID
  • Call Forwarding
  • Three-Way Calling
  • Digital Voicemail
  • E-911 Service
  • Unlimited Nationwide Calling
  • Crystal Clear – Audio Quality

Basic HomePass

$3 per Month
  • Customization available for the network name and password.

Premium HomePass

$5.99 per Month
  • Create user profiles for each family member and assign specific devices.
  • View devices when connected/disconnected to the network.
  • Create customized guest passwords.
  • Set planned internet breaks and device freezes for healthy screen time habits.
  • Control user access online.

Whole Home WiFi

$15.99 per Month
  • Includes two additional routers.
  • Extends Wi-Fi range evenly.
  • Highly recommended for multi-level homes.

Pro Ultimate Internet Connection

$399.99 per Month
  • 1 Gbps Download / 1 Gbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
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Pro Premium Internet Connection

$249.99 per Month
  • 500 Mbps Download / 500 Mbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
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Pro Basic Internet Connection

$149.99 per Month
  • 200 Mbps Download / 200 Mbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
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  • Unlimited Data

Ultimate Internet Connection

$99.99 per Month
  • 1 Gbps Download / 1 Gbps Upload
  • Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

Premium Internet Connection

$74.99 per Month
  • 500 Mbps Download / 500 Mbps Upload Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

Basic Internet Connection

$64.99 per Month
  • 200 Mbps Download / 200 Mbps Upload Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

Business Voice

$39.99 for the first line $20 for each additional line
  • Call waiting
  • Caller ID
  • Call Forwarding
  • Three-Way Calling
  • Digital Voicemail
  • E-911 Service
  • Unlimited Nationwide Calling
  • Crystal Clear – Audio Quality

Home Phone

$25 per month
  • Call waiting
  • Caller ID
  • Call Forwarding
  • Three-Way Calling
  • Digital Voicemail
  • E-911 Service
  • Unlimited Nationwide Calling
  • Crystal Clear – Audio Quality

Basic HomePass

$3 per month
  • Customization available for the network name and password.

Premium HomePass

$5.99 per month
  • Create user profiles for each family member and assign specific devices.
  • View devices when connected/disconnected to the network.
  • Create customized guest passwords.
  • Set planned internet breaks and device freezes for healthy screen time habits.
  • Control user access online.

Whole Home WiFi

$15.99 per month
  • Includes two additional routers.
  • Extends Wi-Fi range evenly.
  • Highly recommended for multi-level homes.

Pro Ultimate Internet Connection

$399.99 per month
  • 1 Gbps Download / 1 Gbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract
  • Unlimited Data

Pro Premium Internet Connection

$249.99 per month
  • 500 Mbps Download / 500 Mbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract
  • Unlimited Data

Pro Basic Internet Connection

$149.99 per month
  • 200 Mbps Download / 200 Mbps Upload
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract
  • Unlimited Data

Ultimate Internet Connection

$99.99 per month
  • 1 Gbps Download / 1 Gbps Upload
  • Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

Premium Internet Connection

$74.99 per month
  • 500 Mbps Download / 500 Mbps Upload Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

Basic Internet Connection

$64.99 per month
  • 200 Mbps Download / 200 Mbps Upload Unlimited Data
  • Managed Wi-Fi
  • $100 Installation Fee
  • No contract

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